Purattu Towers · Support

👋 Welcome to Purattu Towers support.
If you have any questions, encounter an issue, or just want to share feedback, we're here for you. Our team is dedicated to making your experience smooth and enjoyable.

📬 Contact Us

📧 Email purattu.technology@gmail.com

📞 Phone +964 772 270 0897

✉️ Send us an Email

⏱️ Response time: We typically respond within 48 hours (usually faster). For urgent issues, please call our support hotline.

❓ Frequently Asked Questions

🔹 How do I reset my password?

Open the app → go to Login screen → tap "Forgot Password?" → enter your registered email → follow the reset link sent to your inbox.

🔹 How do I delete my account and data?

Go to Profile → Settings → Privacy & Security → Delete Account & Data. Confirm your choice. Your data will be permanently removed within 24 hours.

🔹 The app is crashing / not loading. What should I do?

Try these steps: 1) Restart the app 2) Clear app cache 3) Check your internet connection 4) Update to the latest version. If the issue persists, please report it using the bug reporting method below.

🔹 How do I book a bus tour or rent a house?

Browse the available trips or houses on the home screen → select your preferred option → choose your dates and seats → confirm booking. You'll receive a confirmation via email and in-app notification.

🔹 Is my payment information secure?

Yes. All payments are processed through secure, PCI-compliant third-party gateways. We do not store your full card details on our servers.

🔹 Can I use Facebook Login?

Yes! You can log in with Facebook for quick access. We only request your public profile and email address. We never post anything to your Facebook account.

🐛 How to Report Bugs

To help us fix issues quickly, please include the following:

Describe the issue: What happened? What did you expect to happen?
Steps to reproduce: List the exact steps to trigger the bug.
Screenshot / screen recording: Attach if possible.
Device & OS: e.g., Samsung Galaxy S23, Android 14.
App version: Found in Profile → Settings → About.

📧 Send bug reports to: purattu.technology@gmail.com
Use subject line: "Purattu Towers Bug Report"

⭐ Pro tip: The more details you provide, the faster we can fix it. We appreciate your help in improving Purattu Towers!

📱 App version 2.0 🌍 Iraq travel 🏠 House rentals 🚌 Bus tours