Alryahen · Support Center

👋 Welcome to Alryahen support.
If you have any questions, encounter an issue, or just want to share feedback, we're here for you. Our team is dedicated to making your residential experience smooth and enjoyable.

📬 Contact Us

📧 Email purattutechnology@gmail.com

📞 Phone +964 776 699 1845

✉️ Send us an Email

⏱️ Response time: We typically respond within 48 hours (usually faster). For urgent issues, please call our support hotline.

❓ Frequently Asked Questions

🔹 How do I log in to the app?

Open the app → enter your House Number and Password provided by residential management. If you're a first-time user on this device, your Device ID will be automatically registered.

🔹 How do I add another device to my house account?

When someone tries to login to your house account from a new device, they will receive a verification code sent to the primary account holder. Once verified, the new device ID will be added alongside your existing devices.

🔹 The app is crashing / not loading. What should I do?

Try these steps: 1) Restart the app 2) Clear app cache 3) Check your internet connection 4) Update to the latest version. If the issue persists, please report it using the bug reporting method below.

🔹 How do I get support for a specific house issue?

Go to your Profile page in the app → tap "Call Services" to contact maintenance directly, or "Call Security" for security-related assistance. You can also reach out to us through the contact methods above.

🔹 Is my personal information secure?

Yes. All data is encrypted during transmission and storage. We only store essential information required for application functionality. Your security and privacy are our top priority.

🐛 How to Report Bugs

To help us fix issues quickly, please include the following:

Describe the issue: What happened? What did you expect to happen?
Steps to reproduce: List the exact steps to trigger the bug.
Screenshot / screen recording: Attach if possible.
Device & OS: e.g., Samsung Galaxy S23, Android 14.

📧 Send bug reports to: purattutechnology@gmail.com
Use subject line: "Alryahen Bug Report"

⭐ Pro tip: The more details you provide, the faster we can fix it. We appreciate your help in improving Alryahen!

📱 App version 2.1 🏠 Residential 🔒 Secure 📊 Payment tracking